LET ME MANCHESTER LIMITED – CODE OF PRACTICE

At Let Me Manchester we are committed to delivering the highest standard of service to all our Landlords & Tenants. We listen carefully to all your views and respond accordingly and try to resolve the problem amicably.

If you are a Tenant and have a complaint regarding another Tenant, and before things get too heated and emotional, and before ego’s take over, please email your complaint to ad***@le***.rentals, alternatively call 0161 728 6585, and we will have a chat or arrange a mediation session between Tenants and try to sort out the problem as soon as possible.

If it is a property issue, we will endeavour to send out a contractor within 48 hours.

If you are still not satisfied with the outcome and wish to lodge a formal complaint, please follow the procedure below.

COMPLAINT PROCEDURE

Step 1 – REGISTERING A COMPLAINT 

Contact the person you are dealing with via either email or phone tell them you would like to raise a complaint.  

Your views are important to us and we will endeavour to respond within 3 working days of receipt of the complaint, we will then initiate an official investigation.

We will keep you informed by email of the outcome.

Step 2 – ESCALATING THE COMPLAINT

If this initial receiver does not solve your complaint or feels they are not able to resolve your complaint, and you do not agree to this decision, then the complaint will finally be passed to Management who will review your complaint and any evidence that may have been provided and decide. ph**@le***.agency 07467 8406924.

This decision is final, and should you not agree with this decision then your options are either contact The Ombudsman or Legal Action.

(Please note that legal action can be expensive and time consuming and should you initiate legal action The Ombudsman will not hear your case. The Ombudsman route is much quicker and cheaper, and it is suggested in all case where the company has been unable to satisfy your complaint). 

A complaint will only be accepted if it is made during a Tenancy or within three months of the Tenancy being ended, and within 12 months of the original breach of CoP.

Step 3 – REFERRAL TO THE OMBUDSMAN

Let Me Manchester are members of one of the two schemes that the Government recognise. The contact details of the Ombudsman are:

Property Redress Scheme –

Simply log onto the website and follow the steps to raise a complaint.  https://www.theprs.co.uk/Consumer